I haven't received the username and password for the latest edition.
Please contact fiona@workshopontheweb.com who will forward it to you again. There are always a few which 'bounce' back when we try to send them. Also, remember to check your junk or deleted items mailbox. It's surprising how many emails end up there for no apparent reason.

Are you a BT Internet or Yahoo user?
Unfortunately, the BT Yahoo system seems to regard all group emails (not just ours) as spam and they are therefore rejected. All subsequent emails sent to that same address, whether group or individual, are also rejected. BT have sent us the following procedure which, they tell us, will get around the problem.
1. Log into your BT Yahoo account through the www.bt.yahoo.com website.
2. Go to your Inbox.
3. Click on 'Options' on the top right hand side of the window. Click on 'Spam Protection'. A Spam Protection Window will open. Tick the box that allows messages highlighted as 'not spam' to be automatically moved to the Inbox.
4. Then go back to your Bulk folder and then mark those emails as 'Not Spam'.
Once one of your email is marked as not spam, all your emails will go to the Inbox and so will be downloaded to your Inbox.
If you are not a BT Yahoo user, contact fiona@workshopontheweb.com who will re-send the password.

My computer will not accept the username and password I am entering.
Are you entering the correct username and password? The ONLY username that will work is the one you have received from us. Entering your own username (for example, your own name or nickname) WILL NOT work. The same goes for the password: only the password you have received from us will work. It must be entered in exactly the same way as given.

My computer still will not accept the username and password you have given me for the current issue.
Is the home page headed September 2010? Sometimes, your computer's hard disk may be holding information already entered (last issue's username and password). If it shows a different date, it will need to be refreshed. Clicking the 'refresh' button at the top of your screen (Internet Explorer shows this as a page with the two green arrows) should clear this.
BUT: For AOL users. If that doesn't work, it may be that you're looking at an older page stored (cached) by your browser (AOL) from the last visit. However, they should not cache pages for very long so, once the current one has expired, the next visit to the page will cache the current version and the problem will be solved. If this is the case, the problem may already have fixed itself. If not, you will need to force your browser to refresh, in other words, to load the page fresh from Workshop on the Web. Try this: My AOL > Preferences > WWW >Temporary Internet Files >Delete Files. If that still doesn't work, the best way would be to bypass the cached home page and go directly to the workshops. To do this, copy http://www.workshopontheweb.com/workshops/sep2010/sep2010op.htm into the address line of your browser and enter. The box that pops up will ask for the September 2010 access information - key them in as usual and you're done.

I am a Mac user and my browser (Safari) won't allow me to open the Acrobat files.
There does appear to be a problem when Safari communicates with Acrobat. (This does not seem to apply when using Firefox as browser.) Any Mac user who is having problems with Safari can just download the files to their computer and then open them with Preview or Acrobat Reader (whatever their default PDF reader is), like this:

CTRL-click (or right-click) on the PDF link (button or image). Download it by selecting 'Download linked files as...' which brings up a navigation dialogue box so you can choose where to save the file. Do this for as many PDFs as you want to download. When you've finished downloading the files, open the folder where they were saved and double-click them to open. They will open automatically in the computer's default PDF reader - this is normally Preview, unless the user has changed it to something else.

I have changed my email address recently and haven't received the username and password for the latest edition.
Did you remember to advise Fiona of the change in your email address? Unless you keep us advised of any changes, the password message will continue to go to your previous email address.

My computer will not accept the username and password you have given me for a Back Issue.
Have you remembered to click 'Back Issues' first? You will see this down the left-hand side of the home page or the workshops page.

I have lost the username and password to a Back Issue I subscribed to previously.
Please contact fiona@workshopontheweb.com who will email you this information as soon as possible. Please try to keep a written note as well as a computer note of your usernames and passwords, if at all possible (safe from prying eyes!).

Can I buy Back Issues without joining?
Sorry, no. You can only buy Back Issues when (or after) becoming a member of Workshop on the Web. The annual subscription is only 15.50 British pounds and you are issued with a membership number which helps us to see which Back Issues you are entitled to, should any of those usernames and/or passwords ever go astray.

I am trying to look at a Back Issue but my computer will not let me in. Why not?
Have you subscribed to this Back Issue? If not, you will not be able to access it. You can buy any of our Back Issues at the very reasonable price of 4.25 pounds each. You will then be sent a username and password for that issue. To see a full list of Back Issues and what each edition contains, please click on 'Back Issues' down the left-hand side of the home page or the workshops page.

Why can't you just renew my subscription - I paid online last time using your secure server.
Sorry but when you buy online, we do not actually see your credit card details. These are held securely by Sagepay, who process your payment on our behalf.